Privacy Policy

Mission Water LLC ("Mission Water," "we," "us," or "our") operates missionwaterco.com and provides water treatment products and services to residents of Orange County and the Inland Empire, California. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you request a quote or contact us, we collect the information you provide directly, including your name, phone number, email address, service address or ZIP code, water source, and any details you share about your home's water. We also collect standard technical information when you visit the Site, such as browser type, device type, and pages viewed.

2. How We Use Your Information

• To respond to your quote request and schedule service
• To provide installation, warranty, and follow-up support
• To send service reminders or respond to questions you have asked
• To improve our website and understand which pages are useful
• To send text messages, where you have consented (see Section 3)

3. Text Messages

If you provide your phone number and consent, Mission Water may send you text messages related to your quote, appointment scheduling, service updates, and follow-up support. Message frequency varies based on your interaction with us. Message and data rates may apply. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of purchasing any goods or services.

4. We Do Not Sell Your Information

Mission Water does not sell or share your personal information with third parties for their own marketing purposes. We share information only with service providers who help us operate the business — scheduling, payment processing, and communication tools — and only as needed to serve you. These service providers are contractually prohibited from using your information for any purpose other than providing services to us.

5. Cookies & Technical Data

We may use cookies or similar technologies to understand how visitors use the Site and to improve its performance. You can disable cookies through your browser settings, though some parts of the Site may not function as intended if you do.

6. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

This Site and our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Data Retention

We retain quote and customer records as long as needed to provide service, honor warranty obligations, and meet legal and tax requirements.

9. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), as amended, California residents have the right to know what personal information we collect, to request deletion of that information, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell your personal information. To exercise any of these rights, contact us at (949) 771-1422 or carrigan@missionwaterco.com. We will not discriminate against you for exercising them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of the Site after changes take effect means you accept the updated policy.

11. Contact Us

Questions about this policy? Call (949) 771-1422 or email carrigan@missionwaterco.com.